Terms and Conditions Business Ethics And Compliance Starbucks believes that conducting business ethically and striving to do the right thing are vital to our success.
Such programs are especially critical in the retail industry, because employees interact with a large number of customers every day.
To make sure employees adhere to ethical guidelines, implement an ethical compliance program with the features required to make it effective.
Communication Retail employees subject to an ethical compliance program must be made aware of the guidelines and agree to adhere to them. Communicate the code of ethics as part of the employee handbook or via a separate document dealing specifically with ethical issues. This feature of the compliance program includes a process in which the employee signs off that he has read the guidelines and agrees to abide by them.
The company can post key parts of the ethics code that affect customers in prominent locations in the store to inform customers of product return and pricing policies. Guidelines The ethics code of conduct guides the behavior of retail employees when interacting with customers.
It offers general guidelines on integrity, honesty, legal compliance and accountability, while also providing specific advice on dealing with issues such as returned items, sales price policies and product advice. In addition to dealing with customer interactions, ethical guidelines specify that the company expects employees to treat each other with respect in a positive workplace atmosphere and details how the company observes ethical principles in dealing with its own employees.
Authorization Codes of ethics can give employees guidance on behavior in normal retail situations but can't foresee all eventualities. When an employee experiences an unusual situation, the guidelines have to instruct him to seek authorization for further action.
This feature describes situations in which the employee has to call a manager and subsequently document that the action taken was authorized.
Typical issues that require management involvement are the return of damaged goods, major pricing disputes and injury claims. Even in these cases, ethical guidelines require employees to be courteous, honest and respectful. Controls Companies that implement ethical codes of business must infuse their compliance programs with controls.
The control features allow management to check that employees are observing the code and adjust guidelines as needed.
Customer complaints, management observations and employee evaluations serve as tools to gather feedback on code effectiveness. A reporting procedure for code violations helps ensure compliance.
Since many ethics issues are hard to define clearly, a collaborative approach featuring discussions and consultations with employees is often the most constructive.Ethics and Compliance in Starbucks Avia Thompson, Joi Edwards, Martina Saines, and Dwayne Blount FIN/ November 21, Arnold Harvey Ethics and Compliance in Starbucks Starbucks, one of the largest global beverage industry’s mission is “to inspire and nurture the human spirit- one person, one cup and one neighborhood at a time” .
A Double Shot of Ethics Please – Ethical Leadership June 27, by William Paul Bosanac 2 Comments From the Starbucks Newsroom Starbucks Leadership Team () article, “Starbucks and Howard Schultz Recognized for Leadership”, for the eighth year in a row, Starbucks is one of the worlds most ethical companies.
Asking for Guidance and Voicing Concerns. Our Mission & Values require ethical conduct and compliance with the law.
If you feel these standards have not been met, or if you have questions, please contact Ethics & Compliance by clicking the link below. Starbucks’ Ethics and Compliance Paper Ethical behavior within a company is very important to its future and success. This type of behavior is not just important .
Dark, rich espresso and steamed milk - perfect alone or with a sweet addition. The role of ethics in business refers to the relation between the business environment and other three levels, in order to make a compromise - The role of ethics and compliance in the organization’s financial environment Essay introduction.
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