How should you respond? By Matt Wilson Posted: January 4, Tweet When you've got a big, ugly customer review sitting near the top of your business' Google results, it can be a real thorn in your side. Moreover, a Harvard Business School study found that garnering an extra star in a Yelp review average leads to 5 to 9 percent more revenue for a restaurant.
Purchasing a home is a detailed and often draining process. One of the most worrisome steps in the process is the home inspection. When it came time for to schedule my home inspection, I chose The Diamond Group Home Inspections, a company that claimed to do it all — the inspection, radon testing, and pest inspection — for a reasonable price.
Needless to say, as the day of the inspection loomed nearer and nearer, I was anxious about the results of the inspection, not being able to understand or decipher the inspection report, and being left overwhelmed and confused after the day was over.
I can truly say that, in working with The Diamond Group Home Inspections, my fears could not have been more unfounded. I received excellent, prompt customer service and trustworthy advice and suggestions. Most importantly, though, I walked away from my home inspection feeling entirely confident in the inspector and the results of the inspection.
When we arrived for our inspection, our inspector, Don, had already began to inspect the outside of the home. He met us in the driveway, greeted us, and handed us a house-shaped cardboard box that contained a notepad, water, a snack, a pen, and a tape measure.
This adorable special touch was just the beginning of our incredibly positive experience.
During our very thorough, three-and-a-half hour inspection, Don went through the house, room by room, light switch by light switch. Along the way, he pointed out maintenance tasks, identified safety hazards, and patiently answered the many questions we asked.
He was very knowledgeable and offered insight and tips on everything from the attic pull-down door to the filters in the furnace. When our official inspection report arrived, I was immediately relieved to see that every single issue Don had identified during the inspection was included in the report in sufficient detail.
Having this easy-to-understand record of the inspection was invaluable. I truly could not have asked for a better home inspection company or inspector.Sep 18, · Angie’s List isn’t the only review service that drew concern from Consumer Reports: Blyskal had words of caution for Yelp users, as well.
“Businesses can get in touch with person that writes. Your reviews help your neighbors make informed decisions. HomeAdvisor screens pros, but homeowners like you review them. We make it quick and easy to provide a review. Jan 08, · "Listen, if I get one more billing error, I am going to have to reflect that in my review on Angie's List.
I plan to write a great review about your work, but feel I must include the billing issues." 01/07/ Angie's BOOMCHICKAPOP Lightly Sweet Kettle Corn Microwave Popcorn, (4) Fresh-Pop Bowls Average rating: 0 out of 5 stars, based on 0 reviews Write a review Angie's.
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